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dills58
Participant
February 27, 2024

P: crashing when deleting in develop [9284035]

  • February 27, 2024
  • 8 respuestas
  • 2137 visualizaciones

Hi, I have recently experienced LR crashing while I am deleting photo's from the tray. I have already edited & sync'd the files, it's when I scroll through & delete files I don't want is when the crash occures. It's not every deletion but random. I have been doing this process for years without issue. I am noticing that as I delete a file & another enters the tray it does not instantly load & crop to the sync'd file. Maybe this is creating the issue by deleting too fast?? 

    Este tema ha sido cerrado para respuestas.

    8 respuestas

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    May 29, 2024

    Review of crash reporting indicates this is now fixed. 

    Rikk Flohr: Adobe Photography Org
    L
    liviu_m2000
    Participating Frequently
    May 27, 2024

    No, so far no crash. Thanks

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    May 27, 2024

    @dills58  Are you still seeing this crash after updating to 13.3?

    Rikk Flohr: Adobe Photography Org
    L
    liviu_m2000
    Participating Frequently
    May 19, 2024

    Lightroom is freezing when sometimes clicking on the thumbnail image. I had this problem for months now. Strangely, 2 day ago a replaced my CPU ( I had ryzen 7 3800x and now I have ryzen 5950x), added more ram (32 GB ddr4 now instead of 16 ), added a new SSD Samsung 990 pro 2tb forthe OS (where LIghtroom is installed) and the problem persist.  With all this hardaware changed, I've reinstalled win 11 pro from stcratch. While ligtroom is dead, the rest of the pc is working normally. My video card is RTX 3060 and all the drivers are updated. I'm I professional photographer and I have thousand of images every week to process. Can't afford to lose time with constant crashes.

      dj_paige
      dj_paige
      Legend
      May 19, 2024

      questions:

      • Lightroom (Lr icon) or Lightroom Classic (LrC icon)? What version NUMBER?
      • Is Lightroom (Classic) freezing, or does the whole computer freeze and has to be re-started?
      • Have you tried resetting preferences?

       

      L
      liviu_m2000
      Participating Frequently
      May 19, 2024

      Lightroom Classic, version  13.2. Just Lightroom Classic is freezing. I can open Photoshop, Chrome, etc. The PC is working. I didn't reset preferences since I just installed windows, drivers and lightroom.

       

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      March 6, 2024

      The team has asked if you can share your system info:

       

      Help: System Info

       

      and a copy of your Lightroom Classic Catalog: (.lrcat)?

      Rikk Flohr: Adobe Photography Org
        D
        dills58Autor
        Participant
        March 2, 2024
        Hi thanks for the reply, I am a very basic user of Lightroom, editing only. I do not use catalogs that I know of I just import, edit & export to a folder on my desk top. I am getting the crashes after I have edited & sync'd the tray then I go about cropping & straightening or deleting. While deleting I get the crashes, up to 5 times on a 500 image edit. I am editing m/raw CR3 files. My last shoot was using high JPEG & I didn't have the crashes???? Same file size.
         
        Cheers Alan.
         
          Rikk Flohr_Photography
          Community Manager
          Rikk Flohr_PhotographyCommunity Manager
          March 1, 2024

          Engineering is asking for the following information: 

          # Catalog from the users facing the issue
          # Information regarding GPU config in use
          # Specific workflows that lead to crash

          Is it possible to supply these items?

          Rikk Flohr: Adobe Photography Org
          Rikk Flohr_Photography
          Community Manager
          Rikk Flohr_PhotographyCommunity Manager
          February 27, 2024

          I've located your crash report - thank you for submitting.

          Posted in the wrong forum - moving to Lightroom Classic.

          Adding bug number, updating status. 

          Rikk Flohr: Adobe Photography Org
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